Privacy Policy.

Lexora Group is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy describes our data collection practices, the purposes for which we use information, and the rights available to you under Canadian privacy legislation.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily submit when you:

• Complete our consultation request or contact forms
• Communicate with us via email, telephone, or secure messaging
• Share case-related documents such as financial statements, transaction records, or correspondence
• Enter into a service agreement with Lexora Group

This information typically includes your name, contact details (email, phone number), geographic location (province or city), and any case-specific details you choose to disclose.

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical data:

• IP address and approximate geographic region
• Browser type, operating system, and device characteristics
• Pages viewed, time spent on pages, and navigation paths
• Referral sources and search terms used to find our site

1.3 Cookies and Tracking Technologies

Our website uses cookies to maintain functionality and improve user experience. For comprehensive details about the types of cookies we deploy and how to manage your preferences, please refer to our Cookie Policy.

2. How We Use Your Information

We process personal information for the following purposes:

• Responding to inquiries: To address your questions and provide preliminary case assessments
• Case preparation: To organize evidence, construct timelines, and develop recovery strategies
• Service delivery: To communicate progress updates, coordinate documentation, and fulfill our engagement obligations
• Security and fraud prevention: To protect our systems, detect unauthorized access, and maintain operational integrity
• Website improvement: To analyze usage patterns and enhance content relevance and accessibility

3. Legal Basis for Processing

We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation. Depending on circumstances, processing may be based on:

• Your explicit consent
• Necessity to respond to your inquiry or perform requested services
• Compliance with legal or regulatory requirements
• Legitimate business interests that do not override your privacy rights

4. Information Sharing

Lexora Group does not sell, rent, or trade your personal information. We may share information in limited circumstances:

• Service providers: Trusted partners who assist with hosting, email delivery, IT security, or document management under confidentiality obligations
• Professional collaborators: Legal counsel or recovery specialists in other jurisdictions when cross-border coordination is necessary
• Legal compliance: When required to respond to lawful requests, court orders, or regulatory inquiries
• Protection of rights: To investigate potential violations, enforce our terms, or protect the safety of users and the public

5. Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These safeguards include access controls, encryption during transmission, and regular security assessments. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable legal, regulatory, or professional obligations. When retention is no longer justified, information is securely deleted or anonymized.

7. Your Privacy Rights

Under Canadian privacy law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent for optional processing activities
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications

To exercise these rights, please contact us using the information provided below. We will respond to requests within the timeframes prescribed by applicable legislation.

8. International Data Transfers

If your matter involves cross-border elements, information may be processed outside your province or outside Canada — for example, when coordinating with financial institutions, platforms, or legal professionals in other jurisdictions. In such cases, we apply appropriate safeguards and limit disclosure to what is strictly necessary.

9. Children's Privacy

Our website and services are designed for adults and are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.

10. Third-Party Websites

Our website may contain links to external sites operated by third parties. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies before providing any personal information.

11. Policy Updates

We may revise this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. Material changes will be indicated by updating the effective date at the top of this page. We encourage you to review this policy regularly.

This Privacy Policy is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.